Usability-based eMaintenance for effective performance measurement

Projekt:

JVTC

Sammanfattning:
Today’s providers of eMaintenance solutions for maintenance and support related to complex technical systems are facing increasing amounts of information flow with the increased complexity of managing data. Organizations developing and providing maintenance support solutions and services also need to improve the capability to efficiently and effectively exploit the increasing amount of design data, product data, operational data, and maintenance data during the system’s whole lifecycle. eMaintenance includes monitoring, collection, recording, and distribution of real-time system health data, maintenance-generated data, as well as, other decision and performance-support information to different types of users. To address the challenges that arise in complex information environments providers need to adapt usability-centered methodologies, technologies, and tools that enable utilization of the advantages eMaintenance solutions can give. Since humans make critical maintenance decisions based upon system performance measured by use of available data, it is necessary that the users understand the underlying data correctly in the correct context. Subsequently the amount of maintenance data is increasing constantly, thus, human factors issues need to be considered in development of eMaintenance solutions so that performance quality, productivity, and profitability are maintained. In turn this would also reduce situations where too much or incorrect information would decrement the users cognitive capabilities to make good decisions. The usability challenges faced by eMaintenance are complex and need to be taken seriously. Hence, the purpose of this paper is to explore eMaintenance design challenges based upon user issues in complex system environments. The results of this paper will present an overview of areas that need to be considered for further research within the field of eMaintenance.

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Författare: Phillip Tretten ; Ramin Karim ; Uday Kumar
Utgivare: Luleå tekniska universitet
Utgivningsdatum: 2011
Diarienummer: TRV 2011/58769
ISBN: 978-91-7439-379-8
Antal sidor: 7
Språk: Engelska
Kontaktperson: Per Olof Larsson Kråik, UHjbs